If you’re running production systems, incident response needs a playbook—not improvisation . This practical guide covers the end-to-end workflow: on-call readiness, severity levels, clear stakeholder comms (with reusable templates), and blameless postmortems so your team can reduce confusion, improve MTTR, and learn from every outage. ✅ What you’ll implement from this playbook: On-call structure: roles, handoffs, escalation, and runbook habits Severity model: SEV/P0 definitions tied to customer impact + response expectations Comms templates: consistent updates for “Investigating → Identified → Monitoring → Resolved” Postmortems that improve reliability: timeline, root cause, impact, and actionable follow-ups Read here: https://www.cloudopsnow.in/incident-management-on-call-severity-comms-templates-and-postmortems-the-practical-playbook/ #IncidentManagement #OnCall #SRE #DevOps #ReliabilityEngineering #Postmortem #RCA #Observability #Produ...