If you’re running production systems, incident response needs a playbook—not improvisation . This practical guide covers the end-to-end workflow: on-call readiness, severity levels, clear stakeholder comms (with reusable templates), and blameless postmortems so your team can reduce confusion, improve MTTR, and learn from every outage. ✅ What you’ll implement from this playbook: On-call structure: roles, handoffs, escalation, and runbook habits Severity model: SEV/P0 definitions tied to customer impact + response expectations Comms templates: consistent updates for “Investigating → Identified → Monitoring → Resolved” Postmortems that improve reliability: timeline, root cause, impact, and actionable follow-ups Read here: https://www.cloudopsnow.in/incident-management-on-call-severity-comms-templates-and-postmortems-the-practical-playbook/ #IncidentManagement #OnCall #SRE #DevOps #ReliabilityEngineering #Postmortem #RCA #Observability #Produ...
If you’re struggling to turn “99.9% uptime” into something engineers can actually run , this guide breaks down SLI → SLO → Error Budgets in a practical, step-by-step way—so you can choose the right user-focused metrics, set realistic targets, and use error budgets to balance reliability with feature velocity (the core approach promoted in Google’s SRE guidance). CloudOpsNow article: https://www.cloudopsnow.in/sli-slo-error-budgets-create-slos-that-actually-work-step-by-step-with-real-examples/ Quick takeaway (engineer-friendly): ✅ Pick critical user journeys → define SLIs that reflect user experience (latency, availability, correctness) ✅ Set SLO targets + window (e.g., 30 days) and compute the error budget (for 99.9%, that’s ~43 minutes in 30 days) ✅ Track error budget burn and use it to drive decisions: ship faster when you’re healthy, slow down and fix reliability when you’re burning too fast #SRE #SLO #SLI #Err...